Refund and Returns Policy

What happens when I buy online?

Payment

Payment is Cash on Delivery, an official transaction is commenced and we will contact you regarding delivery.

Confirmation

After you’ve confirmed your order, we’ll show you a confirmation on-screen and then send you a confirmation email. If you don’t receive an email within 24 hours have a peek in your junk box as they can sometimes end up there. If you still can’t find it, please contact us on 9945 5346.

Delivery

To protect both our customers and staff, we have made some changes to how we deliver. We continue to review these changes in line with current guidance.

Order typically takes 5 working days.

If possible, please let us know where your order can be left if you are out.

DELIVERY to Gozo:

We do not deliver to Gozo, for orders kindly contact us and we will organise such service.

Returns

We reserve the right to inspect the product before accepting it back for a refund or replacement.

We are happy to credit you for any product that have not been damaged and remain in perfect condition. Please contact us to arrange a collection and refund.

Can I collect my order?

Collections are available from 27, Block a, Flat 3, Lorry Sant Street, Fgura, Malta. You’ll be able to choose the collection option at checkout. Please allow one working day for us to process your order.

Order cancellation

If you change your mind about some or all of your orders within 14 days of receipt of goods, contact us and we will amend/cancel your order or arrange to collect the unwanted products (free of charge), and reimburse the appropriate sum paid within 14 days of cancellation, provided it is returned as sold in the original packaging and not damaged. At this time, you cannot amend or cancel an order online.

If we fail to deliver on the specified date offered at the time of order, please let us know; you may cancel the order and Casa Vini will reimburse the full price paid.

Refund and Returns Policy

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